Submit structured requests
Clients submit service requests with the right details up-front - no back-and-forth to clarify scope.
Service Request
Native Android app that lets SECA clients submit service requests, track them in real time, and receive professional updates - published on the Google Play Store.
What needed solving
SECA was managing client service requests across phone calls, emails and WhatsApp. Requests were getting lost in long email threads, clients were constantly checking in to ask "what's the status?", and there was no single place where active and historical requests lived for either side.
- Requests scattered across phone, email and WhatsApp
- Clients had no visibility into request progress
- Manual follow-ups were eating up the team's time
- No mobile-first channel for a primarily mobile-first user base
What I built
A native Android app built with Kotlin and Jetpack Compose for a clean Material 3 experience. Clients can submit structured service requests, watch their progress update in real time, and receive notifications as the status changes. The app also surfaces SECA's services, partner government entities and security controls in one place - published on the Google Play Store under "Coding with CS".
Key features & what it does
What's in the box
The most useful pieces of the project - built in and ready to use from day one.
Real-time progress tracking
Status updates flow from SECA to the client in real time, so nobody has to ask "where are we?"
Service Directory
Curated list of partner government entities (CIPC, SARS, CSD, Department of Labour) and SECA service tools in one place.
Dark mode
System-aware and manual dark mode toggle for comfort in any lighting.
App lock
Biometric and PIN-based app lock so client requests stay private on shared devices.
Multi-language support
Built to be localisable for South Africa's multi-language user base.
Privacy & security controls
Dedicated settings for notifications, data and security - nothing shared with third parties.
Material 3 design
Clean, modern UI built with Jetpack Compose that feels native and premium on every Android device.
What it adds up to
A self-service Android app that keeps clients informed from request to resolution - fewer follow-ups, faster turnaround, and a more professional experience for SECA's customers.
Tech stack
Kotlin
Jetpack Compose
Material 3
Firebase
Android Studio
Want something like this for your business? Let's build it.
Tell me about your project and I'll come back within 24 hours with a clear plan, timeline and quote.